Terms of Service

TraciaAI — Operated by Hubster S.M.N LTD

Effective Date: March 23, 2026

1. Introduction and Acceptance

Welcome to TraciaAI (the "App"), a mobile application operated by Hubster S.M.N LTD, a company registered in Cyprus ("Company", "we", "us", or "our"). By downloading, installing, or using the App, you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Hubster S.M.N LTD. We reserve the right to modify these Terms at any time. We will notify you of material changes through the App or via email at least 30 days before the changes take effect. Continued use after changes constitutes acceptance.

2. Eligibility

You must be at least 18 years old to use the App. By using the App, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding agreement
  • You are not prohibited from using the App under any applicable law
  • All information you provide is accurate and truthful

3. Account Registration

To use certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information
  • Keep your password confidential and secure
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or engage in fraudulent activity.

4. Description of Services

TraciaAI provides the following services:

  • AI-Powered Nutrition Coaching: AI analysis of meals via text descriptions and food photos
  • Workout Tracking: AI-assisted workout logging and exercise tracking
  • Body Composition Analysis: AI estimation based on user-submitted photos (photos are never stored)
  • Goal Setting and Tracking: Personalized fitness goals with AI-calculated nutrition targets
  • Daily and Weekly Analytics: Progress tracking, calorie counting, and macro monitoring
  • Health Data Integration: Integration with Apple HealthKit (iOS) and Health Connect (Android)
  • AI Chat Coaching: Conversational AI fitness and nutrition guidance

We may introduce additional features, including social and community features, in the future. Any new features will be subject to updated Terms and additional policies as applicable. We will notify you of material changes in advance.

5. Subscription Plans and Payments

5.1 Free Plan

The free plan includes limited access:

  • 10 AI actions per day (chat messages, meal parsing, workout parsing)
  • Basic meal, workout, and goal tracking
  • Body composition analysis once every 2 weeks
  • 1 goal change per month
  • Basic weekly summary (numerical only)
  • Advertisements displayed on AI responses
  • 30-day meal photo retention

5.2 Pro Plan ($9.99/month)

The Pro plan includes:

  • Unlimited AI messages, meal parsing, and workout parsing
  • No advertisements
  • Unlimited body composition analysis
  • Full weekly AI insights and recommendations
  • Unlimited goal changes
  • 1-year meal photo retention
  • Extended AI memory (50 messages)
  • 7-day free trial for new subscribers

5.3 Elite Plan ($69.99/year)

The Elite plan includes everything in Pro, billed annually with a 42% savings compared to monthly billing.

5.4 Payment Terms and Auto-Renewal

Subscriptions are processed through Apple App Store (iOS) or Google Play Store (Android). By subscribing, you agree to the respective platform's payment terms.

Subscriptions automatically renew at the end of each billing period (monthly for Pro, annually for Elite) at the then-current price unless you cancel at least 24 hours before the end of the current period. You can manage and cancel your subscription through your device's subscription settings: on iOS, go to Settings → [Your Name] → Subscriptions; on Android, go to Google Play Store → Subscriptions.

TraciaAI does not process payments or refunds directly. All payment processing is handled by Apple or Google through their respective platforms. Refund requests are handled by Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account) according to their respective refund policies. EU consumers retain their right of withdrawal as provided by applicable consumer protection laws.

5.5 Referral Program

We may offer referral programs through partner codes. When a valid referral code is applied before subscribing, the user receives a discount as specified by the code. Referral codes can only be applied once per user and cannot be changed after application. Referral discounts apply to the subscription price as specified at the time of application.

We reserve the right to modify, suspend, or terminate referral programs at any time. Partners earn commissions on active, non-refunded subscriptions only. Commission payments are processed monthly, 30 days after the billing cycle, to account for potential refunds.

6. Advertisements

Free plan users will see advertisements displayed after AI responses. Users may watch rewarded advertisements to earn additional free AI messages (maximum 5 per day). Advertisements are served by third-party advertising networks (Google AdMob). Pro and Elite subscribers do not see advertisements.

7. AI Services Disclaimer

IMPORTANT: TraciaAI uses artificial intelligence (AI) to provide nutrition estimates, workout suggestions, body composition estimates, and coaching guidance.

You acknowledge and agree that:

  • AI-generated content is estimated and may not be 100% accurate
  • Calorie and macro estimates are approximations and should not be relied upon for medical purposes
  • Body composition estimates are rough approximations based on visual analysis
  • AI coaching suggestions are general guidance and not personalized medical, nutritional, or fitness advice
  • The App does not replace professional healthcare, medical advice, or certified personal training
  • You should consult a qualified healthcare professional before starting any diet or exercise program
  • We are not liable for any health outcomes resulting from following AI-generated suggestions

8. User Content and Conduct

8.1 User Content

You retain ownership of content you submit (meal descriptions, workout logs, chat messages). By submitting content, you grant us a non-exclusive, worldwide license to process this content for the purpose of providing the App's services.

8.2 Photo Policy

Body analysis photos are NEVER stored. When you submit a photo for body composition analysis, the AI processes the image and generates a text-only analysis. The original image is immediately discarded and is not stored on our servers, in cloud storage, or anywhere else. Only the text summary of the analysis is retained.

Meal photos may be stored temporarily (30 days for free users, 1 year for Pro/Elite) in encrypted cloud storage (Cloudflare R2) for the purpose of meal logging and history.

8.3 Prohibited Conduct

You agree not to:

  • Use the App for any illegal purpose
  • Attempt to reverse engineer, decompile, or disassemble the App
  • Interfere with or disrupt the App's infrastructure
  • Create multiple accounts to circumvent free tier limits
  • Share your account credentials with others
  • Use the App to generate harmful, misleading, or dangerous health advice
  • Scrape, harvest, or collect data from the App
  • Attempt to bypass subscription restrictions or ad mechanisms

9. Health Data

TraciaAI may integrate with Apple HealthKit and/or Google Health Connect to read health data such as step count, active calories, and resting heart rate. This data is:

  • Only accessed with your explicit permission
  • Used solely to enhance your experience within the App
  • Never sold to third parties
  • Never used for advertising purposes
  • Processed in accordance with our Privacy Policy and applicable health data regulations

10. Intellectual Property

The App, including its design, code, AI models, algorithms, branding, and content, is the intellectual property of Hubster S.M.N LTD. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of the App.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HUBSTER S.M.N LTD SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, data, use, goodwill, or other intangible losses
  • Any damages resulting from AI-generated content, estimates, or suggestions
  • Any health-related outcomes from using the App
  • Service interruptions, errors, or data loss
  • Unauthorized access to your account due to your failure to secure credentials

Our total liability to you for any claims arising from or related to the App shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

12. Indemnification

You agree to indemnify and hold harmless Hubster S.M.N LTD, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the App, violation of these Terms, or infringement of any third-party rights.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or third-party service outages.

14. Service Availability

We strive to maintain the App's availability but do not guarantee uninterrupted or error-free service. We may perform scheduled or unscheduled maintenance that may temporarily affect availability. We will make reasonable efforts to notify users of planned downtime in advance.

15. Termination

We may suspend or terminate your access at any time for violation of these Terms. You may delete your account at any time through the App's profile settings. Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination shall survive, including intellectual property rights, limitation of liability, and indemnification.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to conflict of law principles. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Nicosia, Cyprus. For EU consumers, this does not affect your rights under mandatory consumer protection laws of your country of residence.

17. Accessibility

We are committed to making TraciaAI accessible to all users. If you experience any accessibility barriers while using the App, please contact us at hey@hubst3r.com and we will make reasonable efforts to address your concerns.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Medical Disclaimer, and Data Processing Agreement, constitute the entire agreement between you and Hubster S.M.N LTD regarding your use of the App and supersede any prior agreements.

20. Contact Information

For questions about these Terms, contact us at:

Hubster S.M.N LTD
Email: hey@hubst3r.com
Country: Cyprus